Techbox Guild — Earn with every purchase

What the Techbox Guild is

The Techbox Guild is the Techbox loyalty programme. You don't collect points with a hidden exchange rate: you collect euros, in a balance you see exactly as you will spend it.

That balance lives in your Vault — your personal wallet inside your account. The more you buy within a rolling period, the higher your tier, and the better the terms on which you earn and spend.

Joining is free and automatic for every registered customer. There is no card, subscription or application form.

How it works, in three steps

Your Vault always shows two figures: your available balance and the amount still pending. Every movement is recorded with its date and reason — nothing is ever changed retroactively.

How you earn balance

1. With every purchase

Every completed order returns a percentage of the product value to you. The percentage is not uniform: it is set per branch, category or even per individual product, and the most specific rule wins. The base rate is [[default_rate]]%, and it is higher in selected categories and promotions.

The calculation is always made on VAT-inclusive prices — on what you actually pay.

2. With your tier

Veterans and Legends earn an additional percentage on every product line, and get a higher redemption cap per order. See the table below.

3. With your reviews

Every review that gets published earns you [[review_percent]]% of the product's value. This applies only to verified purchases (a product you bought yourself) and only to approved reviews. One review per product.

4. On your birthday

Once a year we credit you [[birthday_gift]]% of your purchases over the last twelve months. You need to have filled in your date of birth in your account.

5. Instead of a refund

When you cancel a product or an order, you can choose to keep the amount in your Vault instead of receiving it back on your card or bank account. If you do, we add a [[credit_bonus]]% bonus on top of it.

The choice is always yours. If you prefer a refund, you get one as normal, with no effect on the programme.

Shipping is never rewarded. The percentage is calculated on product value only. You can, however, redeem your balance against shipping — that is always allowed.

The two kinds of balance

Two kinds of money coexist in your Vault, under different rules. The system always spends the one that works in your favour first.

It is your money, simply kept here — we have no right to make it expire. Gifts, on the other hand, are an incentive to come back, which is why they have a deadline.

The three tiers

Your tier is calculated from your purchases over the last [[window_months]] months, on a rolling window: it always counts the most recent period, not the calendar year. It updates automatically every day.

Tier	Purchases in 12 months	Extra reward	Redemption cap
Collector	From your first order	—	[[tier1_cap]]% of the order
Veteran	From €[[tier2_threshold]]	+[[tier2_extra_rate]]% on every product	[[tier2_cap]]% of the order
Legend	From €[[tier3_threshold]]	+[[tier3_extra_rate]]% on every product	[[tier3_cap]]% of the order

If you drop below a threshold, you don't lose the tier straight away: you have [[grace_days]] days to win it back. This is a loyalty programme, not a trap.

Beyond the above, each tier may come with exclusive privileges — free shipping, special prices, early access to products, or priority on pre-orders. These are announced separately and may change.

How you redeem

• Your cart and checkout show the amount available for that particular order, with a field to set how much you want to use.
• You can redeem part of your balance — you are never forced to spend it all.
• The balance covers both product value and shipping.
• The [[redeem_cap]]% cap per order applies only to Techbox gifts. Your own money from a cancellation is always redeemable at 100%.
• Every order must have a final payable amount of at least €[[min_payable]].
• You can remove the redemption while you are still in the cart or at checkout. The amount returns to your Vault immediately.

Redeeming does not block coupons or promotions — it works alongside them.

When balance is not credited

• On orders that are cancelled or returned. If the amount had already been credited, it is reversed by an opposite entry.
• On the part of an order paid with Vault balance — you don't earn a reward on top of a reward.
• On shipping and any payment-method surcharges.
• On orders coming from external marketplaces, where payment is not made through techbox.com.gr.
• On orders below €[[min_cart]], where such a threshold is set.

General terms

• Your Vault balance is personal and cannot be transferred to another account or person.
• The balance cannot be exchanged for cash or paid out to a bank account, with one exception: amounts arising from a cancellation or product return are refunded to you as money if you ask for it.
• One account per person. In cases of abuse (multiple accounts, false reviews, orders placed purely to accumulate balance) Techbox reserves the right to cancel balances and end participation.
• If you delete your account, the balance is lost — except for amounts arising from cancellations, which you may claim before deletion.
• Techbox may change the terms, rates and thresholds of the programme. Any change applies going forward and does not affect balance you have already earned.
• Should the programme be discontinued, a reasonable period will be announced so you can redeem your available balance.

For any question about your balance, call us on +30 2310 55.30.55. Every movement is recorded and we can explain where each euro came from.