FAQ & Support Techbox
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Orders & Payments
So that we can secure the lowest prices on the market and keep down the operating cost of undelivered parcels, we have adopted the “Payment before Shipping” model used by the largest online stores abroad.
This way we avoid the pointless carrier charges that come from returned parcels — a cost we would otherwise have to pass on to our product prices.
We accept credit and debit cards, bank transfer and Klarna for interest-free instalments. All orders are paid in advance — there is no cash on delivery.
For the full list of methods and the instalment terms: Payment Methods.
Once our sales department confirms your cancellation, our accounts department issues the refund instruction to the bank within up to 10 working days.
Please note: the interbank settlement time may add further working days and is outside our control.
For items marked “Available Soon” or “Pre-Order”, the order cannot be cancelled more than one working day after it was placed.
That is because these items are a special order placed exclusively for you, which we pay for to our supplier as soon as the first 24 hours have passed.
Alternative: if you would rather not wait any longer, you can exchange your order for any other product that is in stock in our warehouse.
Shipping & Pickup
Shipping is free on orders of €80 and over within Greece, provided the parcel weighs up to 2 kg. Both conditions apply together.
The weight limit exists because of bulky items — televisions, gaming chairs and desks, projector screens — where the real shipping cost is several times higher. Those are charged normally, by weight.
Electronic licences carry no shipping cost at all, since they are delivered by e-mail.
Yes, and with no shipping cost. Order online as usual and choose “Pickup from Techbox store” at checkout.
The store is at Al. Papanastasiou 100, Thessaloniki. You will be notified as soon as your order is ready for collection.
Yes. You can request a split shipment: whatever is ready ships first, and the rest follows when it arrives.
Mind the cost: the second shipment is charged shipping again, based on its weight. If the order qualifies for free shipping and is split into two parcels, only one of them is free.
The tracking number is sent to you inside the order status e-mail, when the order moves to a shipped status. We do not send a separate shipping e-mail, so do not look for it as its own message.
You will also find it on the order page, if you have an account with us.
Availability & Lead Times
The times shown on the product page indicate when the product reaches our warehouse — shipping to you follows immediately after.
- In Stock — ready to ship from our warehouse.
- 1 - 3 / 4 - 7 / 7 - 10 Working Days — the time until we receive it.
- Upon Request — ordered specially, 10+ working days.
- Available Soon / Pre-Order — not released yet. Check the release date on the product page.
- Out of Stock — temporarily unavailable.
The total time is the product's availability time plus the carrier's transit time. For an “In Stock” product the order is prepared and handed to the carrier the same or the next working day.
If your order contains several products with different lead times, it ships once everything is gathered — unless you ask for a split shipment.
Returns & Warranty
Yes. You have a 14 calendar day right of withdrawal from delivery, for products returned in their original condition and packaging.
Excluded are electronic licences that have already been delivered or activated, as these are digital content.
The full procedure, required documents and exceptions: Warranties, Returns & Cancellations.
Every product carries the warranty of its manufacturer or official distributor; the duration is stated on the product page where applicable.
If something you bought from us develops a fault, write to support@techbox.com.gr with your order number and photos or a screenshot of the problem.
All terms: Warranties, Returns & Cancellations.
Software & Electronic Licences
Electronic licences are delivered automatically within a short time to your e-mail once payment is confirmed.
In the rare cases where re-stocking is needed because immediate stock has run out, delivery takes place within the next 3 working days, automatically to your e-mail. Please also check your Spam folder.
Communication goes exclusively through e-mail at support@techbox.com.gr. The main reason is that we need a screenshot of the problem you are facing, so that our technical team has the full picture and can answer with concrete steps.
We source electronic licences in large volumes in order to secure the lowest possible price. The licence type is not fixed at the time of purchase and may vary between batches.
What we do guarantee is that the licence you receive activates normally, and that if it has any activation problem at all, we support it ourselves at support@techbox.com.gr.
If you need a specific licence type — for example Retail so it can be moved to another machine, or Volume for corporate use — contact us before ordering so we can confirm availability.
Spare Parts
Whether a spare part is genuine is stated clearly in three places on the product page:
- In the product Title.
- In the Description.
- In the Technical Specifications > Manufacturer tab.
If, for example, you are looking for a Samsung screen and the “Manufacturer” field says Samsung, then the product is 100% genuine. If in doubt, always check the Technical Specifications.
Merchandise & Apparel
For all products in the Merchandise category, the information we hold covers the size only (S, M, L, XL).
As these are official merchandise rather than fashion apparel, the fit is usually regular to loose. We suggest going by the size you normally wear in official collectible merchandise.
Pricing, Discounts & Wholesale
At Techbox we try to keep our prices as low as possible from the very first piece. Unfortunately, for small quantities we are not able to offer an additional discount.
Special prices can only be discussed for genuine wholesale quantities, meaning orders above 20 pieces per product code.
Support & Contact
- support@techbox.com.gr — a product you bought from us has developed a fault, or an electronic licence will not activate.
- info@techbox.com.gr — orders, availability, invoicing and questions before you buy.
Writing to the right department gets you an answer faster — the message does not have to be forwarded internally.
We keep a strict order of priority based on when each request was submitted. This makes sure every problem is solved properly and fairly for everyone. We aim to resolve all cases within 1 working day.
Gaming, collectibles, software and mobile accessories. Physical store in Thessaloniki since 2010.