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Warranty, Returns & Cancellations

Warranties, Returns & Cancellations

At a glance

  • Right of withdrawal: 14 calendar days from receipt, for private consumers
  • Refund: within 14 days of receiving the returned items
  • Warranty: from 6 months to lifetime limited, depending on the manufacturer
  • Defect inspection: approximately 15 business days

1. Product Warranties

All our products come with a manufacturer's warranty, which varies depending on the manufacturer (from 6 months to lifetime limited). You can find the exact warranty period in the technical specifications of each product.

European Warranty: Techbox products are intended for the European market. You can obtain service:

  • Directly through the official Greek representative (where available).
  • Directly through the manufacturer.

View the indicative warranty table by product category here.

2. Returns (Right of Withdrawal)

You have the right to return an item within 14 calendar days of receipt, exclusively if you are an individual (private consumer).

Required Conditions:
  • The product must be in its original condition (sealed).
  • Returns are not accepted if an Invoice has been issued.
  • Exceptions: Digital products (software licenses) and clothing/hygiene items cannot be returned after delivery.

3. Defective Products & Procedure

If a product presents a defect under warranty, it must be returned for inspection and repair/replacement upon confirmation by the manufacturer.

  • Inspection Time: Approximately 15 business days from receipt by the authorized service center.
  • Shipping Costs: If the defect is confirmed, Techbox covers the cost of return shipping to you.
Note: The warranty does not cover damages caused by misuse. In such cases, the customer is responsible for repair and shipping costs.

4. Shipping Instructions

  1. Contact us to declare the return, so we know what to expect.
  2. Packaging: Please place the product in an outer box for protection. It must include all accessories (cables, manuals, original packaging).
  3. Shipping Method: Only via courier (at your expense) or in person at our headquarters.
  4. Send it to the return address below.

Return Address:

Techbox - Papanastasiou 100

Thessaloniki, Postal Code 54644 | Tel: +30 2310 55.30.55

5. Refunds & Cancellations

Refunds are processed within 14 days of receiving the returned items, using the same payment method as the original transaction.

Special Note for Pre-orders (Expected items):
  • Cancellation & refund is possible only within 1 business day of the order.
  • After 1 working day, cancellation is not possible.
  • Alternative: If you no longer wish to wait, you have the option to exchange your order for any other item currently in stock in our warehouse, ensuring you receive your items as quickly as possible.

Frequently Asked Questions (FAQ)

How many days do I have to return a product?

You have the right to return an item within 14 calendar days of receipt, exclusively if you are an individual (private consumer).

Who pays for return shipping?

Returns are sent only via courier at your expense, or in person at our headquarters. However, if a defect is confirmed, Techbox covers the cost of return shipping to you.

When will I receive my refund?

Refunds are processed within 14 days of receiving the returned items, using the same payment method as the original transaction.

How long is the product warranty?

The manufacturer warranty varies by manufacturer, from 6 months to lifetime limited. The exact period is shown in the technical specifications of each product.

How long does inspection of a defective product take?

Approximately 15 business days from receipt by the authorized service center.

What must the return parcel contain?

The product must be placed in an outer box for protection and include all accessories: cables, manuals and the original packaging.

Can I cancel a pre-order?

Cancellation and refund are possible only within 1 business day of the order. Alternatively, you can exchange your order for any other item currently in stock in our warehouse.

Does the warranty cover damage from misuse?

No. The warranty does not cover damages caused by misuse. In such cases the customer is responsible for repair and shipping costs.

Where do I send my return?

Techbox, Papanastasiou 100, Thessaloniki, Postal Code 54644. Tel: +30 2310 55.30.55.

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